Time Out
Time Out Market. Multiple traders, one customer experience.
Time Out Market combines branded apps, loyalty and Multi-Venue Ordering, with Lightspeed integrations.
Interactive example · illustrative data
One order. Three kitchens.
Build a meal across a food hall, check out once, then follow the separate tickets to each kitchen. Try adding something from two or more vendors.
Choose from the hall
Ember Grill
From the grillHouse burger
ÂŁ12.00
Halloumi burger
ÂŁ10.50
Slice Kitchen
Fresh from the ovenMargherita pizza
ÂŁ11.00
Mushroom pizza
ÂŁ13.00
Garden Bar
Something to drinkFresh lemonade
ÂŁ4.00
Iced tea
ÂŁ3.50
Market Hall
One shared basket
Your meal starts here. Pick something from any of the menus.
Add items from at least two vendors to see the order split.
Interactive example with illustrative vendors and prices. Nothing is purchased or sent to a real kitchen.
30,000+
Registered member accounts across five markets
5Loyalty internal production-data report, extracted 25 August 2026. Excludes Bahrain.
41.5%
Identified member visits involving multiple traders
5Loyalty internal production-data report, July 2026. Five markets, excluding Bahrain; one member per trading day.
At a glance
- Sites
- International locations, with results from five markets
- POS system
- Lightspeed
- Products used
- Loyalty, Multi-Venue Ordering, Mobile App, Web Ordering, TOM Cards, Event Cards and selected-market Kiosk Ordering
The challenge
A food hall brings independent traders together, but guests need a clear way to order, collect food and use rewards. Time Out Market needed a branded experience that could support different market operations and local POS configurations.
What they built
Multi-Venue Ordering lets guests choose from participating traders in one basket and checkout, with orders routed to the relevant kitchens. Market configurations include native apps, web ordering, TOM top-up cards, bulk Event Cards, Spin & Win and custom tip routing. Kiosk ordering is used in New York. Most markets use Lightspeed. Features vary by market.
The results
Across Cape Town, Montreal, Union Square, New York (Dumbo) and Vancouver, Time Out Market had 30,537 registered member accounts as at 25 August 2026. Accounts are counted separately across markets and do not measure monthly active users. In July 2026, 41.5% of identified member visits included purchases from more than one trader. Each visit counts one member on one local trading day and can include separate checkouts.
