5Loyalty
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Pricing

Choose your plan. Add your locations. See your costs.

One setup. Your whole platform.

Start with a one-off Core setup fee. It includes eGift Vouchers, Mobile Wallet, Multi-Lingual and My Account, ready for the loyalty and ordering features you choose.

£240one-off setup

Loyalty Starter

Build repeat visits with points, digital stamp cards, automated vouchers, customer feedback and analytics.

£75

/ location / month

Additional location / month
£75
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Most popular

Loyalty Plus

Everything in Starter, plus tailored marketing campaigns, Smart Perks, Spin & Win, referrals and subscriptions.

£150

/ location / month

Ready-made marketing campaigns, tailored to your brand

Loyalty Plus includes a tailored customer marketing campaign through Campaign Manager. Use purchase and visit history to target customers with relevant rewards.

Additional location / month
£150
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Add what your customers need

Add-onMonthly priceWhat it does
Native Mobile App£200/ monthGive your brand its own iOS and Android app for loyalty, rewards and ordering.
Online Ordering£75/ location / monthAdd Click & Collect, Order to Table, Delivery and Counter Pickup to your customer experience.
Event / Top-Up CardsPrice on requestPhysical, Event and Top-up Cards for prepaid balances, events and corporate gifting. Paid add-on, price on request.
Multi-Venue OrderingPrice on requestBring participating food hall vendors into one customer-facing ordering experience.
5Loyalty EnterprisePrice on requestFor businesses with 10 or more locations. Agree your rollout, configuration, support scope and commercial terms.

What does it cost for your estate?

Choose your plan
5
12550+

List-price estimate. Tailored Enterprise plans for 10 or more locations are available on request; no volume discount has been assumed.

Monthly subscription

£375

One-off Core setup£240

Core is charged once when you get started. The monthly subscription excludes setup. Other add-ons are separate.

Compare the plans, feature by feature

FeatureLoyalty StarterLoyalty Plus
Included in both plans
Loyalty Points

Customers collect points on eligible purchases and redeem them for rewards. Keep the balance connected across your till and customer app.

IncludedIncluded
Stamp Cards

Replace the paper card with digital stamps customers can keep on their phone. Reward the habits you want to build across your sites.

IncludedIncluded
Voucher Automation

Send targeted rewards at key milestones, from onboarding and birthdays to re-engaging lapsed customers. You control the timing, logic and redemption limits.

IncludedIncluded
Feedback

Collect feedback alongside your customer experience so your team can act on what guests tell you.

IncludedIncluded
Campaign Analytics

Review campaign activity and customer responses. Available reporting depends on your channels and POS setup.

IncludedIncluded
eGift Vouchers

Sell digital vouchers that customers can send to someone else. Keep gifting within your own customer experience.

IncludedIncluded
Mobile Wallet

Give customers a convenient in-store experience with Apple Wallet and Google Wallet passes. Their vouchers, stamps and points are instantly visible, while location-based alerts remind them to pop in when they’re nearby.

IncludedIncluded
Multi-Lingual

Support a customer experience in multiple languages while keeping your program connected. Confirm the languages you need during setup.

IncludedIncluded
Client Portal

Take command of your digital presence. Create voucher campaigns, view live analytics and manage customer profiles from a single dashboard.

IncludedIncluded
Additional features in Loyalty Plus
Smart Perks

Set spend thresholds and targeted rewards that give customers a clear reason to add to their order.

Not includedIncluded
Spin & Win

Turn customer perks into a branded Spin & Win experience. Give your marketing team control over the prizes, qualifying conditions and campaign mechanics.

Not includedIncluded
Campaign Manager

Start with a ready-made customer marketing campaign tailored to your brand. Target customers using purchase and visit history, with rewards managed in the same platform.

Not includedIncluded
Refer A Friend

Reward eligible customer referrals through a program with rules you control. Bring the invitation and the reward into your branded experience.

Not includedIncluded
Subscriptions

Offer a recurring customer package with automatic payments and defined benefits. Validate eligible benefits at your connected POS, reducing manual work for your operations team.

Not includedIncluded
Optional features and add-ons
Gift Cards

Offer a branded gift card experience connected to your platform. Confirm card formats and balance support for your POS before rollout.

Price on requestPrice on request
Click & Collect

Let customers choose a location and place their order directly with you. Route it into the supported POS workflow.

Available with add-onAvailable with add-on
Order to Table

Give guests a direct way to order from their table, connected to your menu and supported till setup.

Available with add-onAvailable with add-on
Delivery

Accept direct delivery orders through your branded experience. Keep the customer relationship with your business. Delivery fulfilment arrangements need to be agreed separately.

Available with add-onAvailable with add-on
Counter Pickup

Let customers order digitally and collect at your counter. Bring orders into the workflow your team already uses.

Available with add-onAvailable with add-on
Branded Mobile App

Launch your own, fully customisable app on iOS and Android. Combine loyalty, mobile ordering and targeted push notifications in one place to stay top of mind, promote your latest offers and drive repeat visits.

Available with add-onAvailable with add-on
Multi-Venue Ordering

Bring independent operators together in one customer-facing ordering experience. Plan the order routing around your venue and its vendors.

Price on requestPrice on request

What’s included at no extra cost?

Onboarding, POS setup, ongoing support, and updates come built-in. We’ll review the full scope for your locations together before you get started.

Pricing questions

What’s the contract length?

Our standard contract is 12 months. Your agreement sets out the renewal and notice terms.

What does it cost for multiple sites?

Getting started includes a one-off £240 Core setup fee. Loyalty Starter begins at £75 per month per location and Loyalty Plus at £150. See the plans and calculator above for published prices and a location-based estimate. Tailored Enterprise plans for 10 or more locations are available on request.

What happens when I open a new site?

The published additional-location price is £75 per month on Starter or £150 on Plus. Agree any multi-site terms and the POS setup for the new location before adding it.

Are there setup fees or extra support charges?

There is a one-off £240 Core setup fee. Our pricing is transparent: see the pricing above for plans and add-ons, and speak to us about the support your team needs.

What are the payment terms?

See the information above for published prices, or get in touch to discuss your requirements and tailored payment terms.

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5Loyalty

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Let’s talk about what you need, how 5Loyalty could help and what it would cost.

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