Everything you need to know
A quick demo is the easiest way to chat through your specific setup, but you’ll find answers to key questions about integrations, features and pricing below.
Getting Started
What is 5Loyalty?
5Loyalty brings loyalty, ordering and rewards into one branded customer experience for multi-site hospitality. It can be web-hosted or delivered through your own native app, connected to your supported POS.
How long does setup take?
Setup time varies based on your POS and chosen features. Web-hosted experiences can be live in just a week, and custom app experiences take 4–6 weeks. Following a review of your operations, we’ll agree a tailored rollout schedule.
POS & Integrations
Which POS systems do you support?
5Loyalty integrates with Square, Lightspeed, Access and 3S POS. Deliverect provides a supported route for customer-facing ordering. Exact features depend on your POS edition and configuration.
What if my POS isn’t supported?
Couldn’t find your system in our POS checker? Please still reach out. We’re always expanding our integrations and would love to have an informal chat to see what’s possible for your business.
How does redemption work at the till?
Customers identify themselves using the agreed loyalty workflow, and staff select an eligible reward through the supported POS. Ask to see the exact process for your till edition in your demo.
Features
Do customers need to download an app?
No. Your customer experience can be web-hosted, so customers can use it in their browser. Mobile Wallet supports Apple Wallet and Google Wallet passes, and a native branded app is available as an add-on.
Can I run different programs at different sites?
Yes, you can plan shared program rules and site-level controls around your estate. Confirm the specific exceptions and reporting you need before configuring the rollout.
Do you integrate with my email or CRM platform?
We work with multiple CRM partners. Book a Demo and tell us which platform you use so we can discuss the right connection for your business.
Do you support multiple languages and currencies?
Yes. 5Loyalty already operates internationally and supports multiple languages and currencies. We’ll confirm the languages, payment currencies and POS availability for your markets.
Pricing & Contracts
What’s the contract length?
Our standard contract is 12 months. Your agreement sets out the renewal and notice terms.
What does it cost for multiple sites?
Getting started includes a one-off £240 Core setup fee. Loyalty Starter begins at £75 per month per location and Loyalty Plus at £150. See our pricing page for published prices and a location-based estimate. Tailored Enterprise plans for 10 or more locations are available on request.
What happens when I open a new site?
The published additional-location price is £75 per month on Starter or £150 on Plus. Agree any multi-site terms and the POS setup for the new location before adding it.
Are there setup fees or extra support charges?
There is a one-off £240 Core setup fee. Our pricing is transparent: see our pricing page for plans and add-ons, and speak to us about the support your team needs.
What are the payment terms?
See our pricing page for published prices, or get in touch to discuss your requirements and tailored payment terms.
Data & Security
Who owns the customer data?
You own your customer data. You can access and export it from 5Loyalty.
Can I export my data if I leave?
Yes. Your customer data is yours, and you can export it if you leave.
Support
How much staff training is needed?
We train your management team on the 5Loyalty back office and POS integration, and supply documents to share with the rest of your team. Our support team is on hand throughout.