Complete Hospitality Platform
The unified guest experience
Bespoke apps, dynamic loyalty, gift cards and ordering, all under one roof. Drive repeat visits and increase spend with one fully branded experience connected directly to your existing POS.
Your brand. Your customers. Your existing POS.
Trusted by multi-site hospitality brands
Check your POS
Which POS do you run?
Find out in seconds whether we’re a fit for your till.
What are you trying to fix?
Start with the job you need done. We’ll show you how the parts fit together.
Customers come once and never return
A good first visit needs a reason to become a second. Put the next reward within reach, then keep in touch at a useful moment.
02Baskets are smaller than they should be
A relevant spend threshold can make an extra purchase worthwhile. Show the benefit clearly before customers reach checkout.
03We don’t know who our customers are
Connect customer accounts, purchase behavior and campaign response. Give your marketing team something useful to act on.
04Every site does loyalty differently
Set the shared rules centrally and agree what each location can control. Make the customer experience recognisable wherever they visit.
05Aggregators are eating our margin
Give customers a direct way to order from your brand. Keep your customer relationship and understand the costs of running your own channel.
From your till to their next visit
One connected experience for your customers. One familiar workflow for your team.
01
Connect your POS
Link your existing Square or Lightspeed account. Your menu, products and prices come across automatically.
02
Design your program
Choose points, stamps, vouchers or Subscriptions. Set the rules in your Admin Panel and make it look like you.
03
Go live
Customers collect and redeem at the till, in the app and through Mobile Wallet. Staff work in the POS they already know.
See the customer journey
A visit doesn’t have to end at the till
Try a simple example. Follow a purchase from your counter to a reward on your customer’s phone.
A qualifying purchase adds a stamp. The customer sees the same balance on their phone.
Interactive example · illustrative data
Your coffee brand
Good morning, Alex
Your stamp card
3 / 6 stamps collected
One customer experience. All the moving parts.
Build the program you need now. Add more ways to order, reward and stay in touch as you grow.
Loyalty
Give customers a reason to choose you again
Build loyalty programs around the way your customers buy. Points, stamps, vouchers and Subscriptions, connected to your till.
Ordering
Make the next order a direct one
Click & Collect, Order to Table, Counter Pickup and Delivery in your branded experience. Add Multi-Venue Ordering for a food hall.
Your own branded app
Your brand, from the counter to the phone
One place for your customer accounts, marketing, gifting and Mobile Wallet. Add a native app when your brand needs its own destination.
Customers
How WatchHouse delivered a loyalty experience true to its brand
WatchHouse connects its branded app with Square and Lightspeed for loyalty, vouchers and ordering across 31 active locations.
“5Loyalty delivered a seamless loyalty experience that aligns with the time and effort we’ve dedicated to developing the WatchHouse brand.”Read the WatchHouse case study
Built on the POS you already run
Your till stays at the centre. Menus, transactions and rewards connect to the customer experience.
Connect your Square catalogue, customer purchases and rewards to one branded customer experience. Keep the counter workflow in Square.
Bring customer loyalty and Order to Table into your Lightspeed workflow. Plan the experience across your locations with a connected back office.
Connect the customer experience across your Access locations. Capture customer activity through the supported till workflow.
Transparent pricing, published
Getting up and running is simple with a one-off setup fee of just ÂŁ240. Loyalty Starter packages begin at just ÂŁ75 per month per location, while businesses with 10 or more locations can access our Enterprise plans on request.
A few things you might be wondering
Which POS systems do you support?
5Loyalty integrates with Square, Lightspeed, Access and 3S POS. Deliverect provides a supported route for customer-facing ordering. Exact features depend on your POS edition and configuration.
What if my POS isn’t supported?
Couldn’t find your system in our POS checker? Please still reach out. We’re always expanding our integrations and would love to have an informal chat to see what’s possible for your business.
How long does setup take?
Setup time varies based on your POS and chosen features. Web-hosted experiences can be live in just a week, and custom app experiences take 4–6 weeks. Following a review of your operations, we’ll agree a tailored rollout schedule.
Do customers need to download an app?
No. Your customer experience can be web-hosted, so customers can use it in their browser. Mobile Wallet supports Apple Wallet and Google Wallet passes, and a native branded app is available as an add-on.
How does redemption work at the till?
Customers identify themselves using the agreed loyalty workflow, and staff select an eligible reward through the supported POS. Ask to see the exact process for your till edition in your demo.
What does it cost for multiple sites?
Getting started includes a one-off ÂŁ240 Core setup fee. Loyalty Starter begins at ÂŁ75 per month per location and Loyalty Plus at ÂŁ150. See our pricing page for published prices and a location-based estimate. Tailored Enterprise plans for 10 or more locations are available on request.