Every business knows the value of making a happy customer. There are many ways to do this; great service, great products, great staff…but one of the less obvious ways is having an outstanding loyalty/rewards programme. Thanks to our modern age, loyalty cards are a thing of the past and loyalty apps seem to be the … Continue reading
It is widely known that loyal customers are 5 times more cost effective than the cost of the activity it takes to attract new customers*. It can be difficult to retain customers in the restaurant industry, where customers have numerous options available to them at the touch of a button. By the very nature of … Continue reading
If you have a busy restaurant, it is likely that your staff spend a lot of time dealing with bookings. If you also offer a popular takeaway service, then this means that you could be spending several hours a day dealing with phone calls from diners and potential diners; time that could better be spent … Continue reading
Customer loyalty is what every restaurant strives for. You want each and every customer to enjoy your food, atmosphere and hospitality. Following these handy tips will ensure that your customers make the most of your experience to the point that they will want to come back time and time again. Show how important your servers … Continue reading
If you really want to maximise the success of your business, you need to be prepared to invest a lot of time and effort into customer engagement. It is not enough just to wait for customers to come through your door, you need to go out and drive them in. Customer engagement is imperative for … Continue reading
There is a lot of competition in the service industry these days, with restaurants constantly striving to find new and innovative ways to drive customers in. You may offer great customer service and mouth-watering food, but if you can’t get the customers through the door, all your hard work goes to waste. It is important … Continue reading
Customer loyalty is a hard thing to crack in the restaurant business, with numerous options available to the consumer at the tap of a button, customer retention is becoming increasingly difficult. Studies have shown however that a dedicated mobile app that lets customers complete the ordering process and has a click and collect feature, could … Continue reading
Aliquam vestibulum sem turpis, nec placerat nisi viverra vel.